A seller with an underperforming eBay account and a growing backlog of orders — we stepped in to manage listings, fulfilment, and account health, turning the store into a consistently growing sales channel.
The client was running an active eBay store but struggling to keep up — listings weren't optimized for search, order backlogs were building up, and there was no consistent strategy behind pricing or promotions.
Without dedicated daily oversight, small issues were compounding: late dispatches were affecting seller metrics, and a growing catalogue meant more time spent on admin and less on actually growing the business.
We took over full day-to-day management of the eBay store, starting with an audit of every listing, the pricing structure, and the account's seller health metrics to find exactly where sales were being lost.
From there we rebuilt the store's operating rhythm — rewriting listings for search, cleaning up the dispatch queue, and putting daily processes in place for order fulfilment, customer messages, and performance monitoring so the account could scale without dropping standards.
No mockups — these are live screenshots from the client's own eBay Seller Hub, showing the account's actual sales trend, order volume, and performance metrics after we took over management.
Within months of taking over management, the store's sales trend turned consistently upward, the dispatch backlog was brought under control, and seller performance metrics climbed to Top Rated standard.
The account has continued to scale since, with order volume now in the hundreds per month and management ongoing — listings, pricing, and customer service are reviewed and adjusted on a continuous basis to keep performance climbing.